SmartDeviceMonitor

Major Applications

• Improve the printing experience for all types of users sending print jobs to network printers


• Assist IT Managers, Helpdesk and Printer Support personnel to install, configure, monitor and troubleshoot devices on the network

Integrating this Solution

• The Administrative module provides automated installation of networked output devices including Network Interface Card configuration


• Printing devices can be grouped logically in the Admin module, for example by department or workgroup, to simplify device management


• Web Status Monitor is available for non-Windows environments or users who do not wish to install the user client software


• Ability to print directly via TCP/IP eliminating the need for a print server


• Enterprise plug-ins available (including: HP OpenView, Tivoli NetView, Novell NDPS Gateway, CA Unicenter)


• Software API for SmartDeviceMonitor available (through Ricoh Developer Program)

About SmartDeviceMonitor

• SmartDeviceMonitor is a network printing utility software solution that displays the status of connected printers, Multifunctional products, fax machines, and scanners right from the desktop.


• Printing utility suite consists of two parts: a module for end-users sending print jobs, and a module for network administrators supporting printing


• Software installs on a PC and allows monitoring of devices right from the Windows taskbar


• Simplifies installation, monitoring and management of Multifunctional products, scanners and other devices

Benefits to Users

• Save steps - Even if you can’t see the printer physically, SmartDeviceMonitor can let you know, if toner is low, if the printer is off-line, or just busy with other print jobs


• Reduce frustration - If a printer is off-line, the software can automatically recover and re-direct the print job to a different device or let the user select another printer to successfully complete the job

Benefits to Administrators/Support Personnel

• Lower device administration burdens


• Reduce printer related support calls and improve response time


• Streamline the support of printing at your company

Using SmartDeviceMonitor

• Users monitor the availability and status of devices, as well as the progress of their own print jobs using an icon in the taskbar of their desktop PC


• Administrators can see and modify how each connected device is configured, monitor paper/toner levels, error conditions, control user privileges and view a detailed log of all devices accessed by each user or department