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Warranty Coverage

What is covered by Ricoh 2-year limited warranty?

Ricoh printers, projectors, facsimiles (faxes) and Unified Communication Systems (UCS) carry a 2-year limited warranty period in Singapore.

 

For the first 2 years upon date of invoice, Ricoh will at its option replace or repair a Ricoh printer, projector, facsimile and/or Unified Communication System due to manufacturing defects, at no charge (excluding transportation charge), limited to the repair and replacement of any defective materials.

 

After the first 2 years upon date of invoice, any replacement or repair of Ricoh printer, projector, facsimile and/or Unified Communication System will be calculated by the prevailing list prices of services and parts plus transportation charges where applicable.

 

This warranty shall be rendered null and void if:

  • the product is damaged in transit, through improper use or mishandling after the purchase or installation of the product;
  • the product is damaged as a result of natural disaster;
  • The product is installed, maintained, operated or use other than in accordance with the instructions provided by Ricoh in relation to the product; or
  • The product is altered, modified and repaired by a party not authorised by Ricoh Singapore.

 

This warranty is only valid in relation to products installed and used in the Republic of Singapore only and shall not extend to any products not supplied by RSP's authorised distributors and resellers.

What is covered by Ricoh 1-year limited warranty?

Ricoh Printronics, Compuprint, and Interactive Whiteboard (IWB) carry a 1-year limited warranty period in Singapore.

 

For the first year upon date of invoice, Ricoh will at its option replace or repair a Ricoh Printronics, Compuprint and/or Interactive Whiteboard (IWB) due to manufacturing defects, at no charge (excluding transportation charge), limited to the repair and replacement of any defective materials.

 

After the first year upon date of invoice, any replacement or repair of Ricoh Printronics, Compuprint and/or Interactive Whiteboard (IWB) will be calculated by the prevailing list prices of services and parts plus transportation charges where applicable.

 

This warranty shall be rendered null and void if:

  • the product is damaged in transit, through improper use or mishandling after the purchase or installation of the product;
  • the product is damaged as a result of natural disaster;
  • The product is installed, maintained, operated or use other than in accordance with the instructions provided by Ricoh in relation to the product; or
  • The product is altered, modified and repaired by a party not authorised by RSP.

 

This warranty is only valid in relation to products installed and used in the Republic of Singapore only and shall not extend to any products not supplied by RSP's authorised distributors and resellers.

What is excluded under Ricoh’s warranty?

This warranty does not apply to:

  • transportation, delivery and/or incidental cost incurred in the fulfilment of this warranty;
  • onsite service for projectors;
  • consumables used in relation to the product, in particular not limited to product's cartridges, toners, print head, shuttle assembly, developer, drum, IWB Pens and Projector Lamp;
  • products where the model number or serial number has been removed, altered or obliterated from the product;
  • defects or damage arising from usage:
  • of counterfeit, compatible or refilled toner cartridges;
  • of use or third party optional products or consumables in conjunction with the product;
  • causing wear and tear.
  • Product shipped out of Singapore.
  • Product that is obtained other than through an authorized Ricoh (Singapore) Pte Ltd distributor.
  • Product sold "as-in", "distressed" or floor model".
  • Transportation, inspection or removal cost of product.
  • Products sold under other contractual agreements (e.g. Public Tenders, Global Contracts)

Additional Information

The purchaser of the Product (“customer") acknowledges that the customer is informed and is aware or his/her rights and liabilities under the relevant laws governing the purchase and use of the Product. Subject as expressly provided in this page, all warranties, conditions or other terms implied by statute or common law, including but not limited to implied warranties of merchantability and fitness for purpose, are excluded to the fullest extent permitted by law.