IMPORTANT PRODUCT SAFETY INFORMATION
MP C2003, MP C2503, MP C3003, MP C3503, MP C4503, MP C5503, MP C6003 series
Ricoh Company, Ltd. and its subsidiaries (“Ricoh”) would like to inform customers that two isolated incidents of overheating have occurred on one model of the multi-function color printer series (listed above) manufactured prior to May 2014. Ricoh immediately took steps and after a thorough investigation, Ricoh determined that, in very rare cases, certain internal electrical components are at risk of overheating and present a potential fire hazard.
While the incidents have only occurred on a very rare occasion, Ricoh takes any potential product safety concern seriously and has already upgraded the vast majority of potentially affected models in the field in order to minimize the risk of any future incidents. We are issuing this notice in an effort to upgrade as many devices as possible. If you have an existing maintenance agreement for the affected model, the necessary fix should have already been completed on your device.
For customers using one of the remaining affected models that have not received the necessary fix and have not been contacted by a Ricoh representative, please contact a Ricoh representative immediately at the number below to schedule a service appointment for your device. The application of the required safety measures will be provided free of charge to all users of the affected model.
Ricoh would like to thank you for your understanding and convey our sincerest apologies. Our team is working extremely hard to minimize any impact this may have on our valued customers. We are dedicated to providing our customers the highest quality products and services.
A) Affected Models
The following procedure describes how to confirm whether your device is affected by checking the serial number on the ricoh.com website.
- 1.Check your machine serial number by following the procedure below.
<How to identify the machine serial number>
When using the following operation panel
When using the following operation panel
1. Press the [User Tools/Counter] key
1. Press [User Tools]
2. Press [Inquiry]
2. Press [Inquiry]
3. The machine serial number is displayed
3. The machine serial number is displayed
- 2. Click the link below to open the serial number confirmation page.
http://www.ricoh.com/info/2018/0427_1_check.html
• This webpage is located on Ricoh.com
• No text is displayed on the page.
- 3. Enter your serial number in the box provided and click the [→] button.
- 4. The status of your machine will be displayed as follows.
Your machine is not affected or has already received the necessary safety measures. No further action is required. Your machine has not yet received the necessary safety measures. Please contact Ricoh via the number below.
(B) Contact Information
Ricoh Subsidiaries
Country | Contact Number | ||
---|---|---|---|
Australia | |||
Hong Kong | (+852) 2833 1111 | ||
Malaysia | 1 300 88 8228 | ||
New Zealand | 0800 80 7676 | ||
Philippines | (+632) 865 9511 | ||
Singapore | (+65) 6472 3777 | ||
Taiwan | 0809 011 119 | ||
Thailand | Bangkok | 0-2088-8000 | |
| Upper Northern Branch (Chiang Mai) | 0-5208-8100 | |
Lower Northern Branch (Nakhon Sawan) | 0-5600-4600 | ||
Upper Northeastern Branch (Khon Kaen) | 0-4300-5200 | ||
Lower Northeastern Branch (Nakhon Ratchasima) | 0-4407-1700 | ||
Central Branch (Phra Nakhon Si Ayutthaya) | 0-3590-1800 | ||
Upper Eastern Branch (Chonburi) | 0-3308-0900 | ||
Lower Eastern Branch (Rayong) | 0-3301-6500 | ||
Upper Southern Branch (Surat Thani) | 0-7796-7300 | ||
Lower Southern Branch (Hat Yai) | 0-7480-8400 | ||
Vietnam | 1800 1052 |
Ricoh Distributors
Country | Company | Contact Number | |
---|---|---|---|
Bangladesh | Smart Technologies (BD) Ltd | (+88) 01730701919 | |
Brunei | Copynice Marketing Services Sdn Bhd | (+673) 223 8998 | |
Cambodia | Goodhill Enterprise (Cambodia) Ltd | (+855) 2321 2758 | |
Indonesia | PT. Modern Data Solusi | (+62) 8119255653 | |
Indonesia | PT. Setiawan Sedjati | (+62) 218308521 | |
Malaysia | ServTouch-Wywy (Malaysia) Sdn Bhd | (+603) 7718 1818 | |
Mongolia | Crescendo Co., Ltd | (+976) 7011 0303 | |
Nepal | Shrestha Amrit Traders Pvt Ltd | (+9771) 4444577 | |
Philippines | Philippine Duplicators, Inc | 824 3460 | |
Singapore | ServTouch-Wywy (Singapore) Pte Ltd | (+65) 6213 7500 | |
Sri Lanka | EWIS Peripherals (Pvt) | (+94) 77 2245290 | |
Sri Lanka | Gestetner of Ceylon PLC. | (+94) 011 4725509 | |
Taiwan | Huxen Corporation | (+02) 2298-0019 (Ext 6666) |
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